Private Cloud Installations
For organizations opting for a private cloud deployment of Synapcus:360, the management, maintenance, and update processes differ significantly from those of on-premise installations. In a private cloud setup, the responsibility for overseeing the infrastructure and application falls within the purview of Qalgo GmbH. This arrangement allows customer administrators to focus more on utilizing the software to its full potential rather than managing its technical aspects. This page outlines the key considerations and processes involved in private cloud installations of Synapcus:360.
Role of Qalgo GmbH
In a private cloud deployment, Qalgo GmbH assumes comprehensive responsibility for the installation, management, and maintenance of Synapcus:360. This includes:
System Installation: Qalgo GmbH takes charge of deploying Synapcus:360 within the private cloud environment, ensuring that the installation meets the specific requirements and preferences of the client.
Regular Maintenance and Updates: The responsibility for performing regular maintenance tasks, applying updates, and ensuring the system runs on the latest software version lies with Qalgo GmbH. This ensures that clients benefit from enhanced features, improved security, and optimal performance without needing to manage these tasks themselves.
System Monitoring and Performance Optimization: Continuous monitoring of the system's performance to detect and address any issues proactively is managed by Qalgo GmbH. This includes optimizing the system for better efficiency and reliability.
Communication with Qalgo GmbH Support Team
Support Requests: Customer administrators can contact the Qalgo GmbH support team for any support needs, inquiries, or specific requests related to the Synapcus:360 application. The dedicated support team is available to provide assistance and resolve any issues promptly.
Updates and Interruptions: Qalgo GmbH will inform customer administrators about major updates, scheduled maintenance, and any possible service interruptions well in advance. This ensures that customers can plan accordingly and minimize the impact on their operations.
Cloud Management Contract
The relationship and expectations between the customer and Qalgo GmbH are formalized in a cloud management contract. This contract outlines the scope of services provided, including system management, maintenance schedules, update procedures, support services, and any other relevant details.
Service Level Agreements (SLAs): The contract includes SLAs that specify the expected levels of service, including availability, response times for support requests, and resolution times for issues. This provides customers with assurance regarding the reliability and performance of their Synapcus:360 private cloud installation.
Conclusion
Private cloud installations of Synapcus:360 offer a hands-off approach to managing the technical aspects of the ERP system, with Qalgo GmbH taking full responsibility for the system's installation, maintenance, and updates. This setup allows customer administrators to concentrate on leveraging Synapcus:360 for their business needs while enjoying the benefits of a cloud-based solution. The partnership between the customer and Qalgo GmbH, governed by a detailed cloud management contract, ensures a clear understanding of responsibilities, services provided, and performance expectations, resulting in a seamless and efficient operation of Synapcus:360 in a private cloud environment.